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Refund Policy

Last updated October 20, 2026

We want you to be happy with what you buy. This policy explains when a refund is possible.

Software licenses

  • You can request a full refund within 14 days of purchase if the Software doesn't work as described and we can't fix the problem.
  • To help us fix issues quickly, please contact support first with a short description and, if possible, a screenshot.
  • Refunds aren't available for change of mind after the license has been activated and used, or after the refund period.

Elefair Studio Desktop

  • Try before you buy: the app includes a 7-day free trial with every feature.
  • Desktop Lifetime and Studio Complete: a full refund within 14 days of purchase if the licence key has not been activated on any computer. After activation, refunds follow the rules for software licenses above.
  • Desktop Yearly: cancel any time in My Account. Your key keeps working until the end of the year you paid for, and nothing more is charged.
  • Studio Complete includes one year of Studio Online Pro. It ends by itself after that year — no renewal is charged.

Services and custom work

Custom projects follow the written quote. Deposits for work that has started are non-refundable; we refund any part of the project that hasn't been started.

How to request a refund

Email support@elefair.app with your order number and the email used at purchase. Approved refunds are returned to the original payment method; your bank may take a few days to show it.